Placing and Accepting Orders
Orders will not be despatched until payment in full has been received and Cleantech Pty Ltd is satisfied with the integrity of the order. Cleantech Pty Ltd is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.
Cancellation by Cleantech Pty Ltd
We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Cancellation by the Customer
Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges. Orders cannot be cancelled once product has been shipped. All cancellations will have a shipping charge per order that will not be refunded; should the company choose to accept the cancellation after dispatch.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. In the case that our couriers are not able to make contact with you despite repeated efforts, the cost of the product less an shipping charges built into the price of the product will be included in any refunds. Domestic delivery is handled by Australia Post and is subject to their terms and conditions. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Goods Damaged, Faulty or Incorrect on Delivery
As any successful business knows, customer satisfaction and reputation built on a good and happy customer experiance is essential to their existence.
If you receive products that are damaged or faulty, we will happily organize an exchange for you. You must return damaged/faulty/incorrect goods within 7 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. In the event that you receive a defective or damaged product, we will despatch you a replacement item (subject to availability) once we receive the return, at our cost .
Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Cleantech Pty Ltd.
Should you receive an incorrect item in your delivery, please notify us within 7 days of receiving your package at firstname.lastname@example.org. We will arrange a reply paid service for your item to be returned to us. The item will need to be dropped off at Australia Post in the original packaging. All return postage costs will be met by Cleantech Pty Ltd should the return be validated.